As hospitality businesses continue to streamline operations and elevate the guest experience, technology plays an increasingly critical role. From self check-in to digital room access, modern platforms are helping teams reduce workload while meeting rising guest expectations.
In this post, we explore three standout platforms shaping hospitality tech in 2025 – NapX, Duve, and Akia – each taking a different approach to guest experience, automation, and property operations.
1. NapX – Fast, Simple, and Fully Mobile Self Check-In
NapX is one of the fastest hotel self check-in software options on the market today, built to make the entire guest journey – from arrival to checkout – fast, intuitive, and fully mobile. Designed with speed and simplicity in mind, NapX enables guests to check in, upload ID, sign terms, and receive digital room access in under a minute – without needing to download an app.
Key Capabilities:
- Web-based check-in with secure ID upload and digital authorization
- Mobile room access via code, QR, or wallet integration
- Personalized guest interface for upsells and local tips
- Seamless integration with PMS
- Guest invitations via branded email or SMS
Easy to implement and simple to use, it lets your team focus less on logistics and more on guest satisfaction.
2. Duve – Intelligent Tools for a Customized Guest Journey
Duve offers an all-in-one guest experience platform built to support every stage of the guest journey. It includes robust features for online check-in, segmentation, upselling, mobile ordering, and AI-powered communication.
Key Capabilities:
- Online check-in with document scanning, e-signature, and payment
- Dynamic upsells tailored to guest profiles and OTA data
- DuveAI for automated guest communication across channels
- Integration with keyless entry providers and major PSPs
- Detailed analytics and segmentation insights
Duve is especially well-suited for hotels and vacation rentals looking to centralize guest services and streamline operations.
User Feedback: Some users noted that Duve can feel complex to manage without dedicated technical support, with occasional issues like delayed customer service, difficulties canceling subscriptions, or guest information not updating properly — all of which may require extra time and attention from staff.
3. Akia – Smart Automation with AI Agents and Mini Apps
Akia offers customizable design tools and AI capabilities that support workflow automation and guest messaging for hospitality teams. At its core are Mini Apps – lightweight, branded web apps that can be built without developers and shared via text or chat.
Key Capabilities:
- Drag-and-drop Mini App Builder for check-in, waivers, menus, and more
- AI agents trained from your usage patterns to assist with guest classification and internal workflows
- Centralized team messaging with task creation and tracking
- Unified inbox for SMS, OTA messages, and email
- REST API access and 50+ integrations with PMS and other systems
Akia is a flexible option for teams looking to create customized digital experiences and automate internal communication without relying heavily on engineering resources.
User Feedback: Some users noted that Akia required frequent support assistance to make changes and didn't always integrate smoothly with existing systems. While its messaging tools were useful, occasional issues with automated replies meant the platform required closer oversight.
Final Thoughts: Why NapX Stands Out
While both Akia and Duve offer powerful features, real-world feedback shows that these platforms can feel complex and sometimes overwhelming, especially for smaller teams or properties without technical support. From slow response times to configuration challenges, users often report that day-to-day management requires more effort than expected.
That's where NapX takes a different approach.
Although NapX is a newer player on the market, it was built by people who actually run hospitality businesses themselves. They understand the real, everyday challenges – like understaffed front desks, long check-in lines, or clunky software – and they've designed NapX to solve them, not add to them.
The result? A platform that's simple, intuitive, and lightning-fast, with no app downloads or complicated setup. Whether you're managing a boutique hotel, a rental property, or a hostel, NapX offers the most practical, streamlined solution to elevate your guest experience without slowing down your team.
NapX is the most straightforward and effective choice for teams who want to deliver a great experience — and focus on what really matters: the people they serve.
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